Refund rules for digital Story access.

Story purchases provide digital access that may begin immediately after successful payment.

The checkout flow will provide the information and confirmations required for immediate digital performance under applicable consumer law.

Consumers may have a statutory withdrawal right for distance contracts. For digital content supplied immediately, that right may be lost after the consumer expressly consents to immediate performance and acknowledges the resulting loss of the withdrawal right.

Mandatory rights that cannot legally be waived remain unaffected.

Purplesse may issue or consider refunds for duplicate charges, confirmed unauthorised transactions, failed delivery, material technical defects or other cases required by law.

A refund is not automatically available merely because a Collector changes their mind after successfully receiving and accessing the digital content.

Collectors should report access problems promptly and provide the information needed to identify the account and purchase.

Purplesse may first attempt to restore access, correct the defect or provide equivalent performance before issuing a refund where legally permitted.

Where content is removed for legal, safety or rights reasons and continued access cannot be provided, Purplesse will assess the appropriate remedy under applicable law and the circumstances.

Removal from future marketplace sale alone does not necessarily end access to a previously purchased snapshot.

Fraudulent refund requests, repeated abusive chargebacks and attempts to retain content after payment reversal may lead to account restrictions.

This does not limit the right to raise a genuine billing complaint or exercise a mandatory consumer right.

A completed refund or payment reversal may remove the Story from the Collector's Collection and reduce the associated Creator earnings.

Processing times may depend on the payment provider and the Collector's bank.

Refund and access requests should be submitted through the available support channel with the relevant account and transaction information.

Purplesse may request reasonable evidence needed to investigate the issue and prevent fraud.